Choose Harbour At Home. Call 1300 770 118 

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Pricing

Understanding Support at Home fees & charges

We're are here to help you get more out of your Support at Home funding and improve life at home!
Learn more about home care services
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All-inclusive prices and less fees – adds up to more hours of service  for most people under Support at Home!

 

About Support at Home fees & charges

Learn more about Support at Home
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Care management fees capped at 10%

You'll pay a maximum of 10% of your total quarterly funding package towards care managment fees under the Support at Home program.

What it covers: Care management fees pay for your provider to develop your care plan, coordinate your services, help manage your budget, coordinate your services and complete regular check in and review your progress towards your goals. 

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No package management fee

Support at Home has removed upfront package management fees, which were previously as much as 15% of your total funding package.

What's new: You no longer have to pay this charge, which means you'll have more funding for your care services. And any admin & compliance fees will only be charged on services you use, under the new all-inclusive hourly service costs. 

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All inclusive hourly rates

You now pay an all-inclusive hourly rate, which included he costs of service delivery and all associated fees & charges.

What it covers: Your fees cover the cost of services as well as any government compliance and administration required. This user-pays system means admin fees only apply on the services you use.

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What are you actually paying for in the cost of your services?

Support worker award wages

At Harbour At Home, we pay all our support workers under the industry SCHADS Award, to ensure they receive fair pay for the amazing work they do each day in the community. 

Business support & servicing

We follow the highest standards in quality, financial care, privacy and quality standards, ensuring you and your loved ones are always protected and receive exceptional service.

Superannuation & benefits

Our people enjoy all annual leave, personal & sick leave entitlements and we provide relevant contributions towards their future through superanuations payments.

Travel time & mileage costs

We cover our team's travel time and mileage between clients’ homes, so they are fully reimbursed for their travel expenses.

Training, meetings & breaks

We invest in  our people to ensure your service quality through training & upskilling programs. We also engage our team to attend relevant meetings to improve team connection and client servicing. Break times are a given!

How we support you

Discover our care support services

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Service to support independent living

Your care partner can provide help with personal care and activities of daily living to ensure your health, wellbeing and freedom to remain well and indepently at home.

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Service to help you stay connected

You can get support to remain connected to your hobbies and activities, using your home care funding. You can also get help with communications  or learn to use new technology, to ensure you stay in touch with friends and family.

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Free home care consultation service

Why not book a no-obligation  free 15-min consultation to speak with our friendly home care specialists. We can discuss your situation to ensure you get the advice & help that right for you!

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How to prepare for assessment

Simple, straight-forward advice on what the expect and how to ensure you get the care and support you need.

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Quick guide on switching providers

Discover how to solve the most common problems and avoid the same challenges when making the switch.

Free help and advice

Book a no-obligation consultation with a home care expert to discuss your individual situation, and get help that’s right for you.

Call: 1300 770 118

The Harbour At Home difference

Helping locals with what matters most for more than 30 years

Learn more about us

Always there

Speak to someone you know every time – call your team direct

Authentic

Attention to your needs from people that know who you are.

Familiar

A loyal support team, means enjoying the same familiar faces.

Coast folks

Living local & part of the community for over 30 years.

Get in touch

Meet our NDIS support service team

Our local NDIS team loves what they do

It doesn’t feel like work – I love working with a variety of people seeing them reach their goals

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Belinda
NDIS Support worker

I feel supported to offer the very best of care to my clients, enhancing their quality of life and maintaining their independence.

Caroline

Caroline
NDIS Support worker

I love working with clients in a positive, fun way while taking into account their interests and promoting independence.

Kerry
NDIS Support Worker

It's great to be able to share a laugh and a smile.

Carol

Carol
NDIS Support Worker