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Our local home care experts are ready to help

To have your question answered or to get services started, call us today. Or, use the live calendar below to book a call at time that works best for you.

Book a call with us today

Simply click on the preferred date and time that works best for you.

Then fill in your details, and one of our helpful home care experts will call you at the time of your booking.

With us, there’s no long delays or call centres – just real people ready to take your call and help get your services moving!


or simply call us now:
1300 770 118

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Getting started – how it works!

1. Talk to a home care expert

Simply call or book a time to talk with our home care specialists to get things moving.

2. Care consult at home

A friendly home care specialist visits to answer your questions about services, how funding works and how we can work with you to get the care & support you need.

3. Meet your care manager

Within a week, your care manager will visit to complete an in-depth care planning session to ensure you get the most out of your care funding an care achieve your goals.

4. Your care plan is finalised

Your care manager compiles a detailed profile all about your care needs, based on your health records, individual care planning sessions, your MAC assessment and more.

5. Services start without delay

Your care coordination team begins rostering all of the services  – no delays or waiting – so you can remain well and independent at home with the support you need.

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  • Backed by Kinyara Health for highest care standards & a local team focused on you.
  • Dedicated care coordinators for smooth & consistent scheduling of your support team & services.
  • Consistent local team of highly qualified support professionals, living & working in your neighborhood.
  • 24/7 support available for anyone needing overnight care & support services.

A care team matched to your needs

Together your care partner and care coordinator ensure you’re getting the right support at times to suit you – with carers & services in place to make days easier.

Care partner team

 
Care partner role:
  • Initial needs assessment
  • Care plan development
  • Budget planning & management
  • Advice, help & support
  • Care reviews & check ins
Care coordinator role:
  • Scheduling carers & service providers
  • Coordinating service changes

Care & services team

 

Support team roles:
  • Friendly support team offering help with daily activities
  • Nursing & medication support services
Service providers:
  • Gardening services
  • Home building &
    maintenance suppliers
  • Other service providers
  • Allied health professionals
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Our approach

We begin with you & what matters most

You should get the most out of your home care funding each day. That’s why we take the time to know what matters most to you when planning your care and supports, and keep our processes flexible to ensure we fit with your life at home and in the community. 

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Local specialists

Local specialists supporting you every step of the way

Our local team is here to guide you with expertise and close care and connection. At Harbour At Home, you’re never alone—with your support team living locally as part of the community we serve everyday.

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How to prepare for assessment

Simple, straight-forward advice on what to expect, and how to ensure that you get the care and support you may need.

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Introduction to Home Care

To assist you in getting the help you need, we’ve gathered some top tips on things to know about home care.

Free help and advice

Book a no-obligation consultation with a home care expert to discuss your individual situation, and get help that’s right for you.

More tips on switching provider

Our latest switching guide explains the steps to switching and some questions to ask potential home care providers so you're receiving better support.

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