Yes. Even while you’re on the home care package waitlist, you can access other support like CHSP, or download our local guide to access free and discounted care.

Your priority level (high or medium) is determined by your Aged Care Assessment Team (ACAT/ACAS) based on urgency and your individual care needs. This, along with your approval date, determines your place in the National Priority System and wait time.

Yes. If your health or care situation becomes more urgent, you can request a priority review through My Aged Care. A new assessment can elevate your priority level, potentially moving you ahead in the queue. We can help you with this.

If your circumstances change—for example, a fall or loss of support—you can contact My Aged Care and request a reassessment. This might result in a higher priority rating or even a higher package level if needed.

Yes. My Aged Care will issue a “Get Ready” letter approximately three months before your package is funded. It's essential to respond quickly—once assigned, you typically have 56 days to sign the Home Care Agreement (with an extra 28 days possible on request).

Absolutely. You can receive CHSP services and remain on the Home Care Package waitlist at the same time. This is a common strategy to manage support needs immediately while planning for longer‑term care.