Choose Harbour At Home
Home Care Packages

Improve your quality of life at home

With one of our home care packages, funded by My Aged Care and tailored to your lifestyle and needs.

What is it?

A home care package provides a co-ordinated package of services tailored to meet your specific care needs

A Home Care Package is a government-funded program that provides access to support services to help you stay in your own home and remain connected with your local community. They give you a choice and flexibility in the way your support services are delivered.

There are 4 levels of care through Home Care packages ranging from Level 1 (low level) to Level 4 (high level).

Services we provide package

Under a Home Care package we can provide a range of support services but not limited to:

Personal care

Home Help and Maintenance

Social Outings

Respite to give your
carer time out.

Transport

Access to Alternative Therapies

Clinical Nursing

Supply of Equipment and Aids

Lifestyle Activities

Access to Allied health services

Access to Cultural activities

Care co-ordination and case management

Eligibility

Eligibility for Home Care Packages

Home Care packages are available to people over the age of 65 years (over 50 for Aboriginal and Torres Strait Islanders). An assessment by the Aged Care Assessment Team is required to determine eligibility for a Home Care Package. My Aged Care is the first call for all your aged care needs. My Aged Care can give you information on what services and supports are available to you or the person you care for. A My Aged Care representative can also discuss eligibility for services and explain the costs of aged care services. For more information about My Aged Care click here.

How to apply

Steps to apply

STEP 1

Contact My Aged Care

To request an assessment call 1800 200 422.
Or you can apply online via the My Aged Care website.
Click here to go to the online application form.
You will need your medicare card to complete this step.

Contact us after you have spoken with My Aged Care. We can help you to prepare for your assessment and organise any required support in the mean-time with private funding.

You can nominate a service provider such as NSW-Harbour At Home when requesting your assessment. This means they will notify us when you’re package becomes available, so we can contact you and start organising your care plan.

STEP 3

Assessment Outcome

My Aged Care will send you a letter with the outcome of your assessment, this will specify if you are eligible for a Home Care Package and what level of care you will receive. You will then be placed on a national waitlist and notified when your package becomes available.

Three months prior to your package becoming available you will receive a ‘Readiness Letter’ from My Aged Care. This is an important letter, there is paperwork you need to complete. Contact us on 1300 770 118 when you receive your letter and we will guide you through the next steps.

STEP 5

Create Your Care Plan

Once you have received your Home Care Package our Care Managers will listen to what’s important to you and develop a Support Plan in consultation with you, your family or carer. You determine your level of involvement in how your Home Care Package is used, so that you can obtain the support and lifestyle you would like.

We ensure that we work closely with the person that has been assigned the Package, their family or carer. We discuss their health & wellness goals whilst ensuring the support received suits the person’s lifestyle choices and daily routines. Our wellness and reablement approach to service delivery aims to promote independence and autonomy.

We are competitive with our Package Management and Care Management charges ensuring your package of care and support is not taken up with excessive costs in order to maximise the available funds to support your needs.

Contact us on 1300 770 118 to discuss your support needs and any of the financial aspects of the Home Care Packages.

STEP 2

Face-to-face Assessment

A Member of the Aged Care Assessment Team (ACAT) will visit you in your home to carry out an assessment to determine which level of care is most suitable to you and your situation.

There are 4 levels of care through Home Care Packages ranging from Level 1 (low level) to Level 4 (high level).

If you would like help preparing for this assessment, call us on 1300 770 118, and one of our friendly staff members will talk you through the process.

STEP 4

Accept Package & Choose Provider

When your Home Care Packaged becomes available you will receive another letter from My Aged Care. You will have 56 days from the date your package is assigned to accept the funding and commence your care plan.

Please contact us on 1300 770 118 when you receive this letter.

If you fail to accept your funding before the deadline, your package will be withdrawn. Please contact us if this happens and you wish to apply again.

Do you need help

Talk to our team and together we will find the perfect service

STEP 01

Contact My Aged Care

To request an assessment you can call 1800 200 422. Or you can apply online via the My Aged Care website. Click here to go to the online application form. You will need your medicare card to complete this step. Contact us after you have spoken with My Aged Care. We can help you to prepare for your assessment and organise any required support in the mean-time with private funding. You can nominate a service provider such as NSW-Harbour At Home when requesting your assessment. This means they will notify us when you’re package becomes available, so we can contact you and start organising your care plan.

Fill the online application

STEP 02

Face-to-face Assessment

A Member of the Aged Care Assessment Team (ACAT) will visit you in the home to carry out an assessment to determine what level of care is most suitable to you and your situation.

There are 4 levels of care through Home Care packages ranging from Level 1 (low level) to Level 4 (high level).

If you would like help preparing for this assessment, call us on 1300 770 118, one of our friendly staff member will talk you through the process.

STEP 03

Assessment Outcome

My Aged Care will send you a letter with the outcome of your assessment, this will specify if you are eligible for a Home Care Package and what level of care you will receive. You will then be placed on a national waitlist and notified when your package becomes available. Three months prior to your package becoming available you will receive a ‘Readiness Letter’ from My Aged Care. This is an important letter, there is paperwork you need to complete. Contact us on 1300 770 118 when you receive your letter and we will guide you through the next steps.

STEP 04

Accept Package & Choose Provider

When your Home Care Packaged becomes available you will receive another letter from My Aged Care. You will have 56 days from the date your package is assigned to accept the funding and commence your care plan. Please contact us on 1300 770 118 when you receive this letter. If you fail to accept your funding before the deadline, your package will be withdrawn. Please contact us if this happens and you wish to apply again.

STEP 05

Create Your Care Plan

Once you have received your Home Care Package our Service Planners will listen to what’s important to you and develop a Support Plan in consultation with you, your family or carer. You determine your level of involvement in how your home care package is used, so that you can obtain the support and lifestyle you want.

We ensure that we work closely with the person that has been assigned the Package, their family or carer. We discuss their health & wellness goals whilst ensuring the support received suits the person’s lifestyle choices and daily routines. Our wellness and reablement approach to service delivery aims to promote independence and autonomy.

We are competitive with our Package Management and Care Management charges ensuring your package of care and support is not taken up with excessive costs in order to maximise the available funds to support your needs.

Contact us on 1300 770 118 to discuss your support needs and any of the financial aspects of the Home Care Packages.

Do you need help

Talk to our team and together we will find the perfect service.

testimonials

What people say about us

5/5

It is marvellous!

Bill has Alzheimer’s Disease and is slowly losing the ability to do the things he has loved to do in the past. Things like camping, travelling, reading, woodwork, gardening to name a few. This is very frustrating and depressing for him.

In his prime Bill was a very good and successful swimmer both in the pool and the surf club where he was chosen in the state team.

Recently, we approached Harbour At Home which enabled Bill to access swimming sessions at Coffs Olympic Pool through his Home Care Package.

It is marvellous. Bill now benefits from the regular exercise the swimming provides, but more importantly, he benefits from the sense of pride and achievement that he can still swim!

Bev Small

faq

Answers to common queries

The cost of our service will depend on a client’s program and funding package. For some programs there may be a small gap payment, while for other programs there may be none. We can guarantee that unlike other Home Care providers we have no hidden extra fees. To learn more about how much your service may cost, please get in contact with our local team on 1300 770 118 and they will be happy to discuss.

Our Care team works with you to build a schedule with choice and options. We do this by working with you to build a roster, that suit you and your family best, in line with home care worker availability.

We at HSS, know how important consistency and regularity is to how you receive your home care services. This is why we work with you to find the right Home Care worker, one which you can build rapport and how is best suited to undertake your home care requirements. Our Care team also work with you to build a schedule by giving your choice and options. We do this by working with you to build a roster, that suit you and your family best, in line with home care worker availability.

Once a roster has been worked out, we will provide this to you on a regular basis, so you know who is coming and when.

Our Home Care team will work with you to build a team of local home care workers, who are great at what they do, as well as knowing your needs and requirements inside and out. Once we have worked out with you, who the local members of your Home Care team are, we will send you a schedule so you know who is coming and when.

Yes, this is possible. If you are currently unhappy with your Home Care provider and would like to switch to New South Wales HSS, we can guide you through this process. To learn more call our local team on 1300 770 118.

Yes! Here at New South Wales HSS unlike other providers, we don’t believe in national call centres. When you call us, you are put through to our local team of Care Managers who will be happy to chat.

Our Home Care services support people in the Coffs Harbour, Bellingen and Nambucca areas.

City of Coffs Harbour suburbs:

  • Home Care Packages Coffs Harbour
  • Home Care Packages Arrawarra
  • Home Care Packages Boambee
  • Home Care Packages Boambee East
  • Home Care Packages Bonville
  • Home Care Packages Brooklana
  • Home Care Packages Bucca
  • Home Care Packages Coramba
  • Home Care Packages Corindi Beach
  • Home Care Packages Crossmaglen
  • Home Care Packages Emerald Beach
  • Home Care Packages Karangi
  • Home Care Packages Korora
  • Home Care Packages Lowanna
  • Home Care Packages Nana Glen
  • Home Care Packages Red Rock
  • Home Care Packages Timmsvale
  • Home Care Packages Toormina
  • Home Care Packages Upper Orara

Bellingen Shire Suburbs:

  • Home Care Packages Bellingen
  • Home Care Packages Bostobrick
  • Home Care Packages Brierfield
  • Home Care Packages Cascade
  • Home Care Packages Darkwood
  • Home Care Packages Deer Vale
  • Home Care Packages Dorrigo
  • Home Care Packages Fernmount
  • Home Care Packages Gleniffer
  • Home Care Packages Hydes Creek
  • Home Care Packages Leigh
  • Home Care Packages Megan
  • Home Care Packages Mylestom
  • Home Care Packages Orama
  • Home Care Packages Raleigh
  • Home Care Packages Repton
  • Home Care Packages Tarkeeth
  • Home Care Packages Thora
  • Home Care Packages Urunga
  • Home Care Packages Valery

Nambucca Valley suburbs:

  • Home Care Packages Allgomerra
  • Home Care Packages Bowraville
  • Home Care Packages Burrapine
  • Home Care Packages Congarinni
  • Home Care Packages Eungai Creek
  • Home Care Packages Eungai Rail
  • Home Care Packages Gumma
  • Home Care Packages Hyland Park
  • Home Care Packages Macksville
  • Home Care Packages Medlow
  • Home Care Packages Missabotti
  • Home Care Packages Nambucca Heads
  • Home Care Packages Newee Creek
  • Home Care Packages Scotts Head
  • Home Care Packages Talarm
  • Home Care Packages Tamban
  • Home Care Packages Taylors Arm
  • Home Care Packages Tewinga
  • Home Care Packages Thumb Creek
  • Home Care Packages Utungun
  • Home Care Packages Valla
  • Home Care Packages Valla Beach
  • Home Care Packages Warrell Creek
  • Home Care Packages Wirrimbi
  • Home Care Packages Yarranbella

Our latest guide

As an approved Home Care Package Provider, we're here to help you every step of the way.

Our latest guide showcases our services and how we help you get the most out of your Home Care Package. Enter your details to download.

About us

Discover more

We employ over 70 qualified and experienced staff with a broad range of skills who are committed to providing the highest standard of care. Our team love what they do and are devoted to ensuring that clients are valued, live independent lives and have the opportunity to participate fully in community life.

Founded by Trish Plunkett in 1991, Harbour At Home owes its success to Trish’s dedication and desire to make a difference in the lives of others in the community we serve. Trish has always believed that better outcomes of care where possible could be achieved when people are given the choice to be cared for in the familiar surroundings and comfort of their own home.

We are pro-active regarding cultural diversity, using a holistic approach to ensure effective and relevant service delivery or support. We acknowledge that cultural diversity goes further than knowing the values, practises, beliefs and customs of a person. It also relates to one’s religious affiliation, sexual orientation, gender, age and disability status.

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About us

Discover more

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