A Home Care Package is a government-funded program that provides access to support services to help you stay in your own home and remain connected with your local community. They give you a choice and flexibility in the way your support services are delivered.
There are 4 levels of care through Home Care packages ranging from Level 1 (low level) to Level 4 (high level).
My Aged Care will send you a letter with the outcome of your assessment, this will specify if you are eligible for a Home Care Package and what level of care you will receive. You will then be placed on a national waitlist and notified when your package becomes available.
Three months prior to your package becoming available you will receive a ‘Readiness Letter’ from My Aged Care. This is an important letter, there is paperwork you need to complete. Contact us on 1300 770 118 when you receive your letter and we will guide you through the next steps.
Once you have received your Home Care Package our Care Managers will listen to what’s important to you and develop a Support Plan in consultation with you, your family or carer. You determine your level of involvement in how your Home Care Package is used, so that you can obtain the support and lifestyle you would like.
We ensure that we work closely with the person that has been assigned the Package, their family or carer. We discuss their health & wellness goals whilst ensuring the support received suits the person’s lifestyle choices and daily routines. Our wellness and reablement approach to service delivery aims to promote independence and autonomy.
We are competitive with our Package Management and Care Management charges ensuring your package of care and support is not taken up with excessive costs in order to maximise the available funds to support your needs.
Contact us on 1300 770 118 to discuss your support needs and any of the financial aspects of the Home Care Packages.
A Member of the Aged Care Assessment Team (ACAT) will visit you in your home to carry out an assessment to determine which level of care is most suitable to you and your situation.
There are 4 levels of care through Home Care Packages ranging from Level 1 (low level) to Level 4 (high level).
If you would like help preparing for this assessment, call us on 1300 770 118, and one of our friendly staff members will talk you through the process.
When your Home Care Packaged becomes available you will receive another letter from My Aged Care. You will have 56 days from the date your package is assigned to accept the funding and commence your care plan.
Please contact us on 1300 770 118 when you receive this letter.
If you fail to accept your funding before the deadline, your package will be withdrawn. Please contact us if this happens and you wish to apply again.
Fill the online application
A Member of the Aged Care Assessment Team (ACAT) will visit you in the home to carry out an assessment to determine what level of care is most suitable to you and your situation.
There are 4 levels of care through Home Care packages ranging from Level 1 (low level) to Level 4 (high level).
If you would like help preparing for this assessment, call us on 1300 770 118, one of our friendly staff member will talk you through the process.
Once you have received your Home Care Package our Service Planners will listen to what’s important to you and develop a Support Plan in consultation with you, your family or carer. You determine your level of involvement in how your home care package is used, so that you can obtain the support and lifestyle you want.
We ensure that we work closely with the person that has been assigned the Package, their family or carer. We discuss their health & wellness goals whilst ensuring the support received suits the person’s lifestyle choices and daily routines. Our wellness and reablement approach to service delivery aims to promote independence and autonomy.
We are competitive with our Package Management and Care Management charges ensuring your package of care and support is not taken up with excessive costs in order to maximise the available funds to support your needs.
Contact us on 1300 770 118 to discuss your support needs and any of the financial aspects of the Home Care Packages.
Bill has Alzheimer’s Disease and is slowly losing the ability to do the things he has loved to do in the past. Things like camping, travelling, reading, woodwork, gardening to name a few. This is very frustrating and depressing for him.
In his prime Bill was a very good and successful swimmer both in the pool and the surf club where he was chosen in the state team.
Recently, we approached Harbour At Home which enabled Bill to access swimming sessions at Coffs Olympic Pool through his Home Care Package.
It is marvellous. Bill now benefits from the regular exercise the swimming provides, but more importantly, he benefits from the sense of pride and achievement that he can still swim!
Bev Small
The cost of our service will depend on a client’s program and funding package. For some programs there may be a small gap payment, while for other programs there may be none. We can guarantee that unlike other Home Care providers we have no hidden extra fees. To learn more about how much your service may cost, please get in contact with our local team on 1300 770 118 and they will be happy to discuss.
Our Care team works with you to build a schedule with choice and options. We do this by working with you to build a roster, that suit you and your family best, in line with home care worker availability.
We at HSS, know how important consistency and regularity is to how you receive your home care services. This is why we work with you to find the right Home Care worker, one which you can build rapport and how is best suited to undertake your home care requirements. Our Care team also work with you to build a schedule by giving your choice and options. We do this by working with you to build a roster, that suit you and your family best, in line with home care worker availability.
Once a roster has been worked out, we will provide this to you on a regular basis, so you know who is coming and when.
Our Home Care team will work with you to build a team of local home care workers, who are great at what they do, as well as knowing your needs and requirements inside and out. Once we have worked out with you, who the local members of your Home Care team are, we will send you a schedule so you know who is coming and when.
Yes, this is possible. If you are currently unhappy with your Home Care provider and would like to switch to New South Wales HSS, we can guide you through this process. To learn more call our local team on 1300 770 118.
Yes! Here at New South Wales HSS unlike other providers, we don’t believe in national call centres. When you call us, you are put through to our local team of Care Managers who will be happy to chat.
Our Home Care services support people in the Coffs Harbour, Bellingen and Nambucca areas.
City of Coffs Harbour suburbs:
Bellingen Shire Suburbs:
Nambucca Valley suburbs:
Our latest guide showcases our services and how we help you get the most out of your Home Care Package. Enter your details to download.
We employ over 70 qualified and experienced staff with a broad range of skills who are committed to providing the highest standard of care. Our team love what they do and are devoted to ensuring that clients are valued, live independent lives and have the opportunity to participate fully in community life.
Founded by Trish Plunkett in 1991, Harbour At Home owes its success to Trish’s dedication and desire to make a difference in the lives of others in the community we serve. Trish has always believed that better outcomes of care where possible could be achieved when people are given the choice to be cared for in the familiar surroundings and comfort of their own home.
We are pro-active regarding cultural diversity, using a holistic approach to ensure effective and relevant service delivery or support. We acknowledge that cultural diversity goes further than knowing the values, practises, beliefs and customs of a person. It also relates to one’s religious affiliation, sexual orientation, gender, age and disability status.
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Speak to a member of our friendly team to find out more:
Call us on 1300 770 118 Mon-Fri, between 8:30am-5:00pm
Speak to a member of our friendly team to find out more:
Call us on 1300 770 118 Mon-Fri, between 8:30am-5:00pm
Or complete the online enquiry form and we’ll get back to you.
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